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Assessing the Value of Handset Replacement Insurance to MNOs

The current report provides a detailed analysis of handset insurance programs offered by Mobile Operators. It profiles 21 such products in Europe, the USA and Australia. The report examines the different types of handset insurance plan products promoted across different customer segments. It also examines the impact of handset insurance programs on key performance indicators such as ARPU and churn.

The report concludes that though this product is offered by a minority of operators, it offers an incremental revenue opportunity which exceeds that achieved by the majority of mobile value added services offered today.

Price: EUR 2,500.00 / GBP 2,000.00

if you would like learn more about this report, or our other work in this topic area and how to subscribe, please contact us

1
Overview
1
2
Introduction
1
3
Benchmarks - Coverage & Fees
2
3.1
Equipment Cover
2
3.2
Unauthorised Calls
3
3.3
Coverage Abroad
3
3.4
Insurance Fee Benchmarks
4
4
Target Customer Segments
6
5
Insurance Partners
8
6
Service Offers by Wireless Operators
10
6.1
Vodafone Australia
10
6.2
Bouygues Telecom
10
6.3
Orange France
11
6.4
O2 Ireland
12
6.5
O2 UK
13
6.6
Orange UK
14
6.7
T-Mobile USA
15
7
Non-MNO Service Offers
17
7.1
The Carphone Warehouse Experience
17
8
Handset Insurance Impact on KPIs
21
8.1
Level of Service Uptake
21
8.2
Impact on ARPU
21
8.3
Impact on Customer Loyalty
23